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How We Deal With Difficult Situations

How We Deal With Difficult Situations

How We Deal With Difficult Situations

How We Deal With Difficult Situations

There is no denying that most of us want to avoid difficult situations, it’s human nature. If I can avoid conflict in both aspects of my life be it personally or professionally you can bet I will! Over the last 3 years since starting Gloss, we have found ourselves in a couple of difficult situations for whatever the reason and have found that by following the advice we share with you below, we have always managed to resolve the situation – even if the outcome has been to walk away.

What we have learnt is that conflict will come regardless of how much you try to avoid it and more often than not, these difficult situations are a way of the universe telling us to make a change and move forward.


So we thought we would share with you some advice for how we have learnt to deal with difficult situations;


Confront the issue face to face. One thing I have learnt over the years is nothing good can come from a text or email when someone is annoyed or unhappy towards a situation. Text and email can be very impersonal and also interpreted the wrong way allowing for a small issue to escalate to an even bigger problem. So our best advice if you find yourself having to address an issue – get on the phone and discuss it or make a time to meet up with that person/business to discuss face to face.


Accept that things don’t always work. It’s very hard to accept that things don’t always go as planned, especially when you’re passionate about it. When you learn to accept the situation you’re in, it will become clearer and easier to find a solution to resolve it. When you blame yourself or others for something not working you will never move forward. Just accept that not everything works out the way you think it might but as one door closes, another opens and this is usually for the better.


Learn to say no. This has been particularly difficult for me as saying no is not an easy task. More often than not, we can find ourselves in difficult situations because we failed to say no from the beginning! If you physically can’t do something, if you know you may not be able to do something to the best of your ability, or if you know something won’t work – then just say no. You’re only setting yourself up for failure otherwise.


Be honest. Honesty is high up on our list of values and it’s something that we take pride in. Be honest not only with your clients but yourself as it will give you the transparency you need for others to understand you, connect with you and communicate with you effectively.


We also believe that intuition and trusting your instincts is extremely important. If something feels off it usually is so don’t be afraid to trust yourself and walk away or change the path you’re on. How have you learnt to deal with difficult situations? Or, Do you have an example of a difficult situation and want to share the outcome? Leave us a comment, as we would love to hear from you!


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